Customer Chat Support (Sales Focus) - English Speaking

Are you a natural communicator with a passion for driving sales results through exceptional customer service? Flokq is looking for a dynamic and tech-savvy Customer Chat Support Specialist to join our growing team in DI Yogyakarta. In this role, you will be the frontline of our business, handling customer inquiries, resolving issues, and driving sales through engaging conversations. With Flokq's commitment to innovation and customer-centric approach, you'll have the opportunity to grow both personally and professionally in a vibrant and supportive environment.

As a Customer Chat Support Specialist at Flokq, you'll use tools like Zendesk, Freshchat, and other customer service platforms to manage live chat interactions efficiently. You'll need to be fluent in English to communicate effectively with our diverse customer base. This role offers a competitive salary and benefits package, making it an ideal opportunity for those looking to make a difference in the e-commerce industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate, and friendly responses via live chat.
• Resolve customer issues and complaints, ensuring high satisfaction levels.
• Drive sales by engaging customers and promoting our products and services.
• Monitor and analyze chat metrics to identify trends and areas for improvement.
• Collaborate with the sales and marketing teams to enhance customer experience and drive business growth.
• Stay updated with industry trends and best practices in customer service and sales.
• Maintain a high level of professionalism and confidentiality in all interactions.
• Contribute to the team's goals and maintain a positive and supportive work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Communication, or a related field.
• Minimum 1-2 years of experience in customer service, sales, or a related field.
• Fluent in English, both written and spoken.
• Proficient in using customer service software such as Zendesk, Freshchat, or similar platforms.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Good problem-solving and analytical skills.
• Passion for driving sales results through exceptional customer service.

🛠️ Keahlian

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