Compliance Management Analyst - Customer Experience & Regulatory Oversight

At Alorica, we don’t just deliver insanely great customer experiences—we build trust, ensure compliance, and drive operational excellence. As a Compliance Management Analyst, you’ll play a pivotal role in safeguarding our commitment to ethical business practices and regulatory adherence. In Canggu, Bali, you’ll be part of a dynamic team that leverages cutting-edge tools like SAP and ServiceNow to streamline compliance processes and enhance customer interactions.

Every day, you’ll analyze complex regulatory requirements, develop and implement compliance programs, and monitor our operations to ensure they meet industry standards. This role offers a unique opportunity to grow in a fast-paced environment where your insights directly impact our ability to maintain trust and excellence.

📋 Tanggung Jawab Pekerjaan

• Conduct regular audits and assessments to ensure compliance with local and international regulations.
• Develop and implement compliance programs using SAP and ServiceNow.
• Monitor operational processes to identify and mitigate compliance risks.
• Collaborate with cross-functional teams to ensure regulatory adherence across all customer interactions.
• Prepare and present compliance reports to stakeholders, including senior management and regulatory bodies.
• Stay updated on regulatory changes and industry best practices to proactively address compliance requirements.
• Provide training and guidance to team members on compliance policies and procedures.
• Ensure adherence to data privacy and security regulations, including GDPR and PDPA.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Law, or a related field.
• Minimum of 5 years of experience in compliance management or a similar role.
• Certification in ISO 19600 or ISO 27001 is a plus.
• Proven experience with SAP and ServiceNow.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of regulatory requirements in the customer service and contact center industry.

🛠️ Keahlian

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